| Education |
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MASTER OF SCIENCE, Interactive Arts and Technology, SFU Graduate Fellowship
[GPA: 4.2/4.33]
My postgraduate degree will build on my previous training in user experience and interaction design by exploring the scientific human-centred approach to the design of a health information sharing system for distributed families coping with chronic illnesses. My expected year of graduation is 2013.
BACHELOR OF TECHNOLOGY, Computer Science, specialization in HCI, with Honours
[GPA: 3.93/4.33]
My undergraduate degree was earned while maintaining full-time employment (35 hours per week) and growing my personal company (10 hours per week). I completed 104 credits of study within two years, and have recently completed my 18-credit research project with a 24,000 word thesis.
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| Presentations |
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ASUG SAPPHIRE NOW 2012 (Orlando, FL)
The City of Burnaby was honoured to accept the award for the second consecutive year and presented highlights of their internal and external portal.
Case Study: Implementation of the City of Burnaby's External-Facing Portal
ASUG SAPPHIRE NOW 2012 (Orlando, FL)
Find out how the City extended their portal with an external-facing view using SAP NetWeaver 7.0. Learn about the details of planning the technical architecture, including SAP Portal desktop filtering, secure user management configuration and portal interface design, including modifying the default framework to present a modern look geared to enhance the user experience. Through presentation of the City’s internal and external SAP portals, see how SAP NetWeaver 7.0 provides the ability to create a seamless presentation of SAP transactions, KM/WPC portal content, and collaboration to provide all users with the online services required.
ASUG SAPPHIRE NOW 2011 (Orlando, FL)
ASUG established the Portal of the Year Contest as a means of allowing the ASUG Portal SIG to share their portal experiences and best practices. The City of Burnaby received the award from ASUG, a 100,000-member, professionally managed association of North and South American business and technology professionals representing over 3,200 organizations. Finalists for the award included Fortune 500 companies, Moen and Colgate-Palmolive.
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| Publications |
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Pang, C. and Neustaedter, C. (2012)
Workshop on Brainstorming Design for Health: Helping Patients Utilize Patient-Generated Information on the Web
CSCW 2012: Computer Supported Cooperative Work (Seattle, WA).
Neustaedter, C., Judge, T., Hillman, S., Oduor, E., and Pang, C. (2012)
Workshop on Technologies for Families
CHI 2012: Computer Human Interaction (Austin, TX).
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| Work Experience |
2011 - present
Simon Fraser University :: Research & Teaching Assistant
Connections Lab (cLab)
Focuses on connecting people through space and time using technology; lab specializes in areas of human-computer interaction, computer supported collaboration, domestic computing, and ubiquitous computing.
IAT 334 Interface Design
Provides students with an introduction to the design of human-computer interfaces and examines issues of interactivity and its relation to human contexts and technological systems.
IAT 235 Information Design
Introduces theory and practice of structuring information and designing visual representations for effective communication.
2007 - present
City of Burnaby :: SAP Design Architect
Analyze and define SAP systems functions, business processes and user needs and perform functional configuration and maintenance tasks for the City's SAP NetWeaver Portal 7.0 module according to operational and business needs.
Responsible for coordination of client projects, from concept to completion with strong leadership to the creative team. Gather business and user requirements, conduct stakeholder meetings, producing core elements of UX documentation such as personas, information architectures, and wireframes using Visio, Axure, InDesign, and Illustrator.
Responsible for operations planning and coordination of ten corporate health clubs spanning the Greater Vancouver Regional District. Working alongside the President and Chief Operating Officer, duties included focusing on sales growth and revenue, providing mentorship to General Managers and ensuring strategic alignment with company vision.
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| Profile |
User Experience and Interaction Design:
Experienced in tailoring design solutions to meet an organization's unique identity, focusing on the usability aspects of visual design with an emphasis on presenting information and functionality in a manner which is user-centred.
Executive Management:
Accomplished in working within an Executive Management team, joint with the President and Chief Operating Officer, communicating the company vision and developing a core management team responsible for its multi-location health club operations.
Marketing & Sales:
Well-versed in the visual and textual impacts of marketing design; approaches sales from a responsive, service-oriented perspective, with particular strength in needs analysis.
Presentation & Training:
Skilled at developing and delivering presentations and technical training, with the ability to adapt the approach to respond to group dynamics, varying individual styles and learning paces.
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| Unpublished Research |
The Implementation of an External Facing SAP Portal [March 2011]
Employing a user-centred design methodology, my year long study culminated in a 24,000 word thesis which offers an exploration of generational differences in the use of technology and analyses of existing government websites. A review of enterprise-resource planning (SAP) software is also conducted to better understand the technologies available with the client's in-house systems. Finally, my findings promote civic engagement by developing methodological guidelines that address the three cornerstones of usability (efficiency, effectiveness, and satisfaction) in the design of an interactive environment that enriches online communities.
Women and Minorities in IT: The Social Context of Computing [November 2010]
My paper identifies the current social context of computing studies, researches the cultural and societal factors that lead to the under-representation of females and minorities in the field of computer science from the early stages of educational learning and provides an overview of existing efforts currently underway to diminish the gender and ethnic/racial gaps.
The Value in Higher Education [December 2009]
The findings from this research considers the generally perceived purposes of universities and validates the benefits of post-secondary education by investigating the relationship among earnings, employment, and higher education. The results help form a case as I suggest the importance of post-secondary education as an individual investment in leadership development, financial security, and proactive contribution to the broader social benefits of the community.
The Glass Ceiling in Corporate Canada [July 2009]
My thesis evaluates the ratio of female (to male) executives in corporate Canada, validates the existence of a glass ceiling and outlines strategic recommendations that could assist female post-secondary students studying business or management in successfully pursuing executive roles upon entering the workforce. My paper suggests that two of Sean Ruth's ego defenses of internalized oppression are, in fact, proactive responses by the female group to combat current day inequality and to break through the glass ceiling in corporate Canada.
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